Tag Archives: customer service

VendHQ – Web Based Point-of-Sale

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VendHQ – Web Based Point-of-Sale
Vend Point of Sale

Web-based point-of-sale

All you need is a web browser. Vend works with equipment you already own, including barcode scanners, cash drawers and receipt printers.

Vend continues to work even if your internet connection doesn’t. Your data will automatically synchronize the next time you connect.

We automatically back up your data several times a day, on secure servers. So it’s protected, and can only be accessed by you.

Click to Watch the introduction video.

Take the stress out of owning a POS system. Enjoy the latest features without the hassle of maintenance and upgrades, for a small monthly subscription.

Before you Sell

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Reading a bed time story last night with my child – we were taking turns reading to each other and I started to giggle. Why?  ”The Land of Spells”

I’ll Explain….

First the Book is titled “The Magic Faraway Tree Collection” by  Enid Blyton Illustrated by Jan McCafferty.

Now this book was a Birthday Gift to my Child and I LOVE IT! Thank You! We are completely entrenched in the journey of the characters. What surprised me is that -the 3 books in this collection were originally published in Great Britain in 1939, 1943 and 1946.

So the “The Land of Spells” – is a large market-place, full of shops and tables with all kinds of mystic creatures famous for their art of magic and spell making.

As I’m reading about these creatures – as good as they are at their art – they remind me of small businesses on social media.

To quote the book “…all crying their wares at the tops of their high voices. “I’ve a spell for everything under the sun in my shop!….” “Spell to make a crooked nose straight!”

Before you sell - wouldn’t you like to know if there is an interested or a need?

While reading the story – the characters had a dilemma and they went to the market-place – specifically looking for a fix.

My experience with social media is still – sell, sell, sell.
People love to buy, but they will not be sold.
I can mentioned that I have a cold and a flood of remedies show up on the feed and in private messages.
Now – identified need based selling, targeted selling –  Yes!
But there is a mannerism missing.
A recent twitter contact sent me a link to buy a software package.
No intro, no hi, nothing to determine – needs or interest or even if I could afford the package. Maybe I already own the package.
Then there was a mention with a link – no follow, no contact at all -not even requesting connect – yet using my twitter name as a mention and adding a link. WT…?
FYI that’s an automatic block.
I have half a mind to return the favour or even attempt contact to teach them a thing or two – but I’m looking for people/businesses who really want to deliver value and quality.
It’s clear these people don’t care.
The lack of customer experience sings discontinue contact.
Deliver a customer experience that is joyfully, pleasurable and unforgettable. “CREMA”
Be “unforgettable” not “I wish I could forget – able.”



OUCH!

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I’m a Coffee Lover! Rather Espresso Lover!

CREMA Please!

I look forward to meeting others for coffee and finding that yummy espresso and the beautiful conversation that always comes along with it.

The other day however, the experience was less than yummy.

Here’s the story…..

I’m early for a meeting with a potential business partner. Well, at least I hope so – the sign on the building is different than I thought. Okay I’ll text and make sure this is the name of the place. Oh there another sign. It’s hard to read. (Confused as there are 2 signs for the same coffee shop- one is barely legible.) I am in the right place. Okay after  texting – “I’m here” vs the “do I have the right place?” – I go inside.  The seating is crowded. I’m thinking how are we going to have a semi-private conversation in here? I go up to the counter and ask about the espresso. They are not sure if they make a good espresso – however it is the one offered here. Okay?! It’ll be a mocha then – Wait….. Are those styrofoam cups?? I asked if they have any other cups. It is a sit down coffee shop – I’m thinking coffee mug, at least. NOPE. Okay – I’ll pass on coffee. You see me and styrofoam do not get along. I feel pain as soon as it touches my lips – seems I have sensitive teeth. I was promptly informed that I would have to buy something to stay.

“WOW! “The “ouch” customer service experience.”

I’ll tell you I was biting my tongue. The words in my head were – who would want to stay???

I noticed the lids – they were plastic. As much as I like to avoid plastic – I would be able to get the liquid to my mouth. So I ordered a coffee.

Now I spent some time as a Barista so I know Great coffee. While the coffee was being made I asked to see the espresso. It had a crema. So I asked for it to be kept separate. No that was not an option. I could have my money back if I wanted to. YIKES! What’s an extra cup – is business really that bad? I took the mocha.

Now why is crema such a big deal to me?

Visual lure, flavour, aroma, mouthfeel, aftertaste. Espresso for me is an Experience.

Wishing You Customer Service that has Crema.

Coffee is an Art and So too is Customer Service.

Want to deliver a Crema Service to your Customers – AH this is where we excel!

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